Collections · the follow-up agent03
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📬 Collections Follow-Up Email AgentComplex Organization Limited · Finance / O2C · v1.0 + New
Step 1 · Provide collections context
Paste the email thread, or describe the situation — the agent extracts every relevant field automatically.
Customer: BioGen Pharma Ltd Invoice: INV/2025-26/0342 for ₹18,40,000 Due: 28 Feb 2026 · sent 2 reminders, no response Last reply (15 Jan): "will check internally."
Deepak Sharma
Senior GM Finance
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Extraction summary — every field pulled from the thread automatically
Customer name & type
BioGen Pharma Ltd · domestic, non-related-party
Invoice no(s).
INV/2025-26/0342
Outstanding amount
₹18,40,000 · ₹18.40 lakh
Original due date
28 Feb 2026
Days overdue
101 days · as of 09 Jun 2026
Ageing bucket
90+ days · past pre-legal threshold
Prior follow-ups sent
2 · no response to either
Customer's last response
15 Jan · "will check internally"
Dispute / TDS mismatch?
None flagged
Related party / export / FEMA?
No · standard domestic terms
Currency & payment terms
INR · 30 days net
Sender
Deepak Sharma · Senior GM Finance
Escalation assessment — auto-detected, then confirmed by a human
101 days overdue · 2 unanswered follow-ups · no dispute → past the 90-day pre-legal threshold.
L1Soft reminder
L2Firm follow-up
L3Formal notice
L4Final · pre-legal
L5Legal action
Customer-type rule applied: domestic, no related-party or export / FEMA flag — no softening, no realisation-timeline caveat. A related-party balance would trigger a reconciliation-timing check first.
Level confirmed by Senior GM Finance — human in the loop before anything is drafted.
Draft ready · L4 — final notice / pre-legal
Pre-legal language — flagged for human sign-off; never sent on the agent's own authority.